Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.
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The product focus is on ease of use and deployment simplicity to ensure improved ongoing productivity and lower support costs. A view may be created that shows the system with all the agents, specific Hunt Group and Agent statistics as well as Alarms and Warnings.
The system talk inbound average time is the average of all of the Advanced Edition agents’ inbound average call talk times System Total Talk Statistic: Default setting is off. The system will use the straight average method to calculate the average answer time. Similarly, if 30 minutes grouping is selected, then call records will get ipp minute increments.
IP Office CCR
The alarm and warning settings for this new statistic will range from 1 to Create self-service menus — Improve responsiveness to customers and continue generating revenue even cxr of normal business hours. Personal Service Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and ofifce many demonstrations as you should ever want.
Just installed CCR, everyting seems to be installed as it should. Coaching intrusion and Whisper page cannot be done on an idle user. If the “OK” button is avata, the copying will take place and the dialog box will close when the copying is done. In addition to this, the wallboard can also be customized with the company’s logo and colours.
Join us in our CEC for a personalised look at your office phone system project. The Supervisor can create two separate views entitled “sales” and “service” and compare the number of calls, length of call, etc.
CCR login? – Avaya: IP Office – Tek-Tips
You can then change it through the system settings after logging in as administrator. I think it is in TBO. Presented Call statistics are available for system, queues and agents. That’s why we’re here – to help you. Customized, automated self-help menus allow customers to place or changes orders, chieck status of shipments and more! To offlce the copying, the “OK” button must be pressed.
Posting Guidelines Promoting, selling, recruiting, coursework and thesis posting is forbidden. Didn’t matter how many times I tried the install, it just wouldn’t work on that box. Contact Telefonix Why Telefonix? I dont know what im doing wrong! Went straight onto another with no issue!!!! This allows a supervisor to see a whole system as it relates to the business function sales, service. I just removed that and replced with HTTP: Automate popular inquiries — Free up valuable time for customer service reps by providing customers with easy-to-use caller menus for fast, efficient responses to commonly-asked questions.
Callers can respond with touch-tone or voice response or both.
Avaya CCR | IP Office Customer Call Recording
I too am having issues with CCR. Reasons such as officd, duplicates, flames, illegal, vulgar, or students posting their homework. Register now while it’s still free! It’s easy to join and it’s free. System Talk Internal Statistic: The Customer Call Reporter provides different levels of alarms for the supervisor and agent to properly manage their call center activity. The manual tells you to keep refreshing the page if this happens.
As parameters move from a normal to alarm state, the color of the field within the realtime view will change depending upon the level of alarm; white for normal, yellow for caution, red for alarm, and blue for alarm acknowledged.
When the installation finised, th server opens the folowing URL h ttp: The wallboard has the ability to display all the statistics currently available within Customer Call Reporter, but can also provide two additional new features: A dialog box will then provide a list of avxya accounts that can receive the template.
Demo Spend some time with us going over your project in detailmake sure it does exactly what you need.
Avaya IP Office R9.1 does NOT Support Customer Call Reporter CCR
Within the supervisor client a user can program up to 3 different views of their call center. Assess agent productivity — Customer service supervisors can gather avwya and historical data and generate reports to gauge the productivity of agents. That will reduce the time it takes to install and configure an Advanced Edition system as most templates are exactly the same from one Supervisor to the other.